Learning Management System (LMS) – FAQs

Who has access to the VON Learning Management System (LMS)?

Access to the VON LMS is currently reserved for centers that have purchased an internet-based quality improvement collaborative membership for iNICQ 2015, iNICQ 2016, and NICQ Next 2.0. For more information about our Quality Improvement Collaboratives, please visit our VON Quality & Education Website. For information about our iNICQ Collaboratives, please contact Pam@vtoxford.org. For information about our NICQ Next Collaboratives please contact Denise Zayack at DZayack@vtoxford.org.

Topics

GETTING STARTED
COMPLETING MICRO-LESSONS
2016 VIRTUAL QUALITY CONGRESS
CENTER CHAMPION RESOURCES
TECHNICAL QUESTIONS
LMS CONTACT INFORMATION

GETTING STARTED

How do I log on to the VON LMS?

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To log on, go to http://www.vtoxford.org/LMS and enter your username and password. Your username is the email provided by your Center Champion. Contact VON Support at support@vtoxford.org or at 802-865-4814, x240 for your username.

How do new users log on?

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New learners can click on the link below to access our Welcome Letter that will have all the information they will need to log on.

My username is invalid?

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If a learner is trying to log on and is getting an invalid username message, it is because:

  • The email is entered incorrectly. For incorrect emails, please contact VON Support at support@vtoxford.org or at 802-865-4814, x240 for assistance.
  • The learner is not enrolled in the LMS. Only Center Champions have the right to submit enrollment requests. If you are a Center Champion and wish to enroll new learners, please email John McGregor at jmcgregor@vtoxford.org with the learner’s first name, last name, and email.

How can I reset my password?

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If you need to reset your password, click on the link below for instructions.

How do I navigate the VON Learning Management System (LMS)?

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The VON LMS contains multiple resources to help guide your team’s work, as well as containing lessons to earn continuing education credit. Click on the links below for an overview of the LMS and information on how to navigate and access lessons and resources.

How do I respond to a discussion question?

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Click the link below for instructions on how to respond to a discussion question.

Listserv FAQs

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VON sponsors over 50 Listservs for individuals and teams engaged in our QI collaboratives. The Listservs are another way for learners and teams to communicate and collaborate via email about clinical and QI topics. There is an option to sign up for any of our Listservs on the LMS collaborative pages. Please review the Listserv FAQ document for all information about using the VON Listserv.

2016 VIRTUAL QUALITY CONGRESS PAGE

Who has access to the 2016 Virtual Quality Congress Page?

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If you attended the live 2016 Annual Quality Congress then you have access to the 2016 Virtual Quality Congress Page.

NICQ Next2Quality Members: If your center is also part of the NICQ Next2 Collaborative, all users at your center will have access to the LMS and to the 2016 Virtual Quality Congress Page.

iNICQ: Choosing Antibiotics Wisely Quality Members: If your center is part of the 2016 Choosing Antibiotics Wisely, only individuals who attended the live Annual Quality Congress have access to the Virtual Quality Congress page on the LMS.  iNICQ centers can purchase a center-level Virtual Quality Congress Pass for unlimited access to the Virtual Quality Congress Page on the LMS.

Individual and Unlimited Center-Level Virtual Quality Congress Passes Available! We also offer our Virtual Quality Congress Pass to individual users as well as an unlimited center-level pass for any center or individual interested.  Click the link below for more information on our Virtual Quality Congress Pass.

Click here for more information on our Virtual Quality Congress All-Access Pass

How do I access the 2016 Virtual Quality Congress Page on the LMS?

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Click the link below for instructions on how to access the Virtual Quality Congress Page on the LMS.

Click here for instructions on how to log on and access the Virtual Quality Congress Page on the LMS

How do I access the sessions and resources on the Virtual Quality Congress Page?

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Click the link below for instructions on how to access the sessions, handouts, and learning fair abstracts on the Virtual Quality Congress Page.

Click here for instructions on how to access the sessions and resources on the Virtual Quality Congress Page

How do I access the Learning Fair Abstracts on the Virtual Quality Congress Page?

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Click the link below for instructions on how to access the Learning Fair Abstracts on the Virtual Quality Congress Page.

Click here for instructions on how to access the Learning Fair Abstracts on the Virtual Quality Congress Page

How do I access the live evaluation on the Virtual Quality Congress Page to obtain my CME/CNE credits?

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Click the link below for instructions on how to access the live evaluation on the Virtual Quality Congress Page to obtain CME/CNE credits.

Click here for instructions on how to access the live evaluation on the Virtual Quality Congress Page to obtain CME/CNE credits.

 

COMPLETING MICRO-LESSONS

Where do I access my Micro-Lessons?

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The LMS provides a multitude of Micro-Lessons where learners can earn continuing education CME/CNE credits. Micro-Lessons are found in the Micro-Lessons tab and/or content bundles. Each Micro-Lesson is segmented into short, easy to digest sections to provide an efficient learning environment that adapts to multiple learners’ needs.

How do I launch a Micro-Lesson?

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Click the link below for instructions on how to launch a Micro-Lesson.

How do I check if a Micro-Lesson is Complete?

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Click the link below for instructions on how to check if a Micro-Lesson is Complete.

How do I print credit certificates?

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Click the link below for instructions on how to print credit certificates.

I have completed a Micro-Lesson but it is still showing up as “incomplete.”

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If you have completed a Micro-Lesson but it is still showing as “incomplete” it usually means that one or more mandatory items have not been completed (videos, facilitator guides, questions, evaluations). Click the link below for instructions on how to ensure a lesson is complete.

VON CENTER CHAMPION RESOURCES

LMS Champion Webinar and PowerPoint Presentation

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Click the links below to view the LMS Champion webinar and PowerPoint presentation which reviews getting started on the LMS, enrollment processes, accessing Micro-Lessons, navigating the Collaborative Pages, and accessing Center-Level reports. Learn more about VON LMS Champions.

How do I access center-level LMS use reports?

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Click on the link below for information on how Champions access their center-level reports.

How Center Champions Access Reports

TECHNICAL QUESTIONS

I’m using the correct link, but I still cannot access the site, why?

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It is possible that the site is blocked by your hospital’s security system. Please feel free to call VON customer support for assistance.

You can test this in 2 ways:

  • Test 1 – Try to log on to the learning management site using your smartphone (via a cellular network). If you are able to log on, it is likely that the system is blocked by your local hospital.
  • Test 2 – Try to log on to the learning management site from your home internet provider. Again – if you are able to log on, it is likely that the system is blocked by your local hospital.

To rectify the problem you will need the help of your local hospital IT department. We encourage you to alert your supervisor regarding the inability to access this critical resource. Please provide your IT department with the Whitelisting Request Document to ensure that the appropriate workstations/computers are able to access the appropriate VON resources.

I am unable to hear videos?

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You will need computer speakers in order to hear and learn from the videos. Headphones can be used, if appropriate to the learning setting. You may also need to turn up the volume control on the video control, and/or the speakers, to an audible level.

Can the video clips be made to appear larger?

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Yes. Hover the mouse over the video and a toolbar will appear at the bottom. Click the button on the far right (looks like two diagonal arrows) and the video will fill your screen. See image below.

LMS_faqvideo

 

 

When playing a video the buffering wheel spins but it does not play. What can I do?

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If this happens, close the course window and launch it again from the Micro-Lessons tab. If it happens again, your internet connection may be very slow or the content may be blocked. If it continues to be a problem, please contact Andy Warner (awarner@vtoxford.org) for assistance.

How can I resume where I left off in a Micro-Lesson?

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If there is a Micro-Lesson listed as “ Incomplete” there may be some items that need to be completed or launched. Check the menu on the left to see if any items are not completed or in progress. For a Micro-Lesson to be marked as “Completed,” the following items must be launched, viewed, and completed (Handouts are optional and are not mandatory to complete the Micro-Lesson).

  • Videos
  • Facilitators Guides
  • Questions
  • Evaluations

LMS_resume

 

 

 

 

 

LMS CONTACT INFORMATION

The entire VON team is committed to assist you. We value your partnership and look forward to serving you.

VON Technical Support
Email: support@vtoxford.org
Phone: 802-865-4814, x240

Enrollment and General LMS Questions
Email: jmcgregor@vtoxford.org
Phone: 802-865-4814, x237

iNICQ Questions
Email Pam Ford, iNICQ Coordinator: Pam@vtoxford.org

NICQ Next Questions
Email Denise Zayack, NICQ Next Coordinator: DZayack@vtoxford.org

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